Policies
Shipping & Returns
Everything you need to know about processing times, delivery, and returns—so you can shop MAO’s candles with confidence.
Shipping at a glance
Processing time: Orders are typically packed and shipped within 1–3 business days.
Shipping area: We ship nationwide (U.S.).
Tracking: You’ll receive a tracking link as soon as your label is created.
Packaging: Candles are cushioned and boxed to help them arrive safely.
Shipping details
How we pack & ship your candles
We treat every order like a gift. Your candles are wrapped, cushioned, and boxed to help protect delicate shapes and keep everything looking beautiful when it arrives.
Shipping & returns FAQs
Quick answers to the most common questions. If you still need help, contact us.
When will my order ship?
Most orders ship in 1–3 business days (excluding weekends and holidays). During peak seasons, processing may take a little longer.
Do you offer expedited shipping?
If expedited options are available at checkout, you’ll see them there. Need something by a specific date? Reach out via Contact and we’ll do our best.
How do I track my package?
Once your order ships, we’ll email a tracking link. Tracking can take up to 24 hours to update after label creation.
What if my candle arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll help make it right as quickly as possible.
Can I return or exchange my order?
Because candles are personal-use items, we can’t accept returns of opened/used products. If something isn’t right, contact us and we’ll review options (replacement, store credit, or refund as appropriate).
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to update it. Contact us ASAP with your order number.