Policies
Privacy Policy
We respect your privacy. This page explains what we collect, how we use it, and the choices you have when shopping with MAO’s candle shop.
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What this policy covers
This Privacy Policy describes how MAO’s candle shop collects, uses, and shares personal information when you visit our website, create an account, place an order, sign up for emails, or contact us. It also explains your rights and how to reach us with questions.
Information we collect
The details you share (and a little we collect automatically)
Information you provide: name, email, shipping/billing address, phone number (if provided), order notes, and payment-related details (processed by our payment providers).
Information collected automatically: device and browser data, IP address, approximate location, pages viewed, and actions on the site (like adding items to cart).
Cookies & similar tech: used to keep your cart working, remember preferences, and help us understand site performance.
How we use and share information
We use personal information to run our shop, deliver orders, and improve your experience. Here are the most common questions.
How do you use my information?
To process orders, provide customer support, send order updates, prevent fraud, and improve our products and website.
Do you sell my personal information?
No. We do not sell your personal information.
Who do you share information with?
Service providers that help us operate (payment processors, shipping carriers, email tools, analytics, and hosting). They can only use your information to provide services to us.
What about payments?
Payment details are handled by our payment processors. We don’t store full card numbers on our website.
Do you use analytics or advertising cookies?
We may use analytics cookies to understand traffic and improve the site. If we run ads, partners may use cookies to measure performance and show relevant offers.
How long do you keep my information?
We keep order and account records as needed for business, legal, and tax purposes, then delete or anonymize when no longer required.
Your choices & rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to certain processing. You can also opt out of marketing emails anytime using the unsubscribe link. To make a request, contact us via the Contact page.